Refund & Cancellation Policy

Effective: November 11, 2026

This policy explains refunds and cancellations for everything sold by Mostafa Yasser: Notion templates, the Notion course, custom services and monthly support. All prices are in Egyptian Pounds (EGP).

1. Notion Templates (digital products)

Templates are digital products delivered instantly.
If you bought a template from us directly, it is not refundable. The only exception is a payment error: if you were charged twice, or paid but did not get access, contact us and we will fix it or refund the duplicate or undelivered payment.
If you bought a template through Notion, Notion's own policies apply and Notion handles the payment, refund and access. Please follow Notion's refund policy: notion.com/help/refunds
For help using a template after you have it, you are always welcome to contact us.

2. The Notion Course

The course is not refundable. Please review the course page, the full curriculum and the details before you buy.
If you were charged twice, or paid but cannot access the course because of a problem on our side, contact us and we will fix it or refund the payment error.

3. Custom Services and Projects

The 30-minute discovery call is free, so there is nothing to refund.
Every project has a written proposal with a fixed fee and milestones. You pay by milestone as agreed in the proposal.
Before work on a milestone starts, you can cancel it and get that milestone's payment back in full.
Once a milestone has started, you pay for the work already done. Delivered milestones are not refundable.
If we cannot deliver what the proposal promised, the payment for the undelivered part is refunded.
The Systems Review fee is credited in full if you book a project within 30 days.

4. Monthly Support

Monthly support renews every month. You can cancel any time before the next renewal date by emailing us, and you will not be charged again.
The month you have already paid for is not refundable, and you keep the included hours until the end of that month.

5. How to Request a Refund or Cancellation

Email us at the address below from the email you used for the purchase, with your order details and the reason.
We reply within 2 business days.
Approved refunds go back to the original payment method in EGP, and may take up to 14 business days to appear, depending on your bank or card issuer.

6. Changes to This Policy

We may update this policy from time to time. The version published on this page at the time of your purchase is the one that applies to it.

7. Contact Us

Questions about a refund or cancellation? Reach us at: contact@mostafayasser.com · +20 106 808 4768

1. Notion Templates (digital products)

Templates are digital products delivered instantly.

If you bought a template from us directly, it is not refundable. The only exception is a payment error: if you were charged twice, or paid but did not get access, contact us and we will fix it or refund the duplicate or undelivered payment.

If you bought a template through Notion, Notion's own policies apply and Notion handles the payment, refund and access. Please follow Notion's refund policy: notion.com/help/refunds

For help using a template after you have it, you are always welcome to contact us.

3. Custom Services and Projects

The 30-minute discovery call is free, so there is nothing to refund.

Every project has a written proposal with a fixed fee and milestones. You pay by milestone as agreed in the proposal.

Before work on a milestone starts, you can cancel it and get that milestone's payment back in full.

Once a milestone has started, you pay for the work already done. Delivered milestones are not refundable.

If we cannot deliver what the proposal promised, the payment for the undelivered part is refunded.

The Systems Review fee is credited in full if you book a project within 30 days.